RETURNS:

What is your return policy?

You may return most merchandise within 15 days of the original invoice date. Orders older than 15 days may not be returned.  All returned merchandise must be unused, in new condition and in its original packaging.  This means if the packaging is opened or destroyed, the item can not be returned. 

Inspect your products immediately upon receipt.  No returns or exchanges will be accepted after 15 days from the invoice date.  All returned merchandise will be charged a 10% restocking fee.  Shipping charges are not refundable.

When returning items, use a traceable carrier (UPS, FedEx, but not USPS), insure the package and retain tracking information for your protection.  NFRA is not responsible for any missing, lost or damaged packages.  Return shipping fees are not refundable.

I received the wrong item, what do I do?

Please email our customer service department at NFRA@firstpac.com to report shipping errors with 24 hours of package receipt.  If we made an error on your order we will gladly fix the problem.

When will my credit appear on my account after a return?

Your credit card will be credited within 1 to 2 business days following the day we receive the returned item(s).