ORDERING:

 

What is the status of my order?

To check on the status of an order that has already been placed, please click on the Order Status link on the NFRA home page.

 

When can I expect to receive my item?

Items usually ship within one to two days from the time the order is placed. Depending on the shipping address, it can take up to ten business days from the time the order is placed until it is received.  For special orders or orders from outside the United States, please give up to four weeks from the order date for receipt of your goods. 

 

How do I make a change to my order/donation or cancel an order/donation?

To ensure order changes or cancellations are implemented before your order is shipped, it is imperative that you email NFRA as soon as possible at NFRA@firstpac.com to communicate your problem.  One of us will contact you and make the necessary adjustments.

 

What do I do if my order does not arrive?

1.   Use the shipping tracking number to see if the package is en-route.

2.   If the tracking number indicates the package should have arrived at the correct destination, check the outside of your home for a package and ask your neighbors if something was delivered to them for you by the UPS driver or mail carrier.

3.   If you shipped your item using UPS, call 1-800-PICK-UP.  If you were not home and a signature is required on your package, then the driver may have left a note with instructions for you to follow.

4.   Email our Customer Service Department for further assistance, nfra@firstpac.com.

 

An item is missing from my shipment:

1.   Please log onto your account and verify the order and make certain the order is correct. 

2.  If the order amount is correct on line, then immediately contact our Customer Service Department at (503) 315-7257 or e-mail us at NFRA@firstpac.com with your complaint.

 

Disclaimer:

The National Fibromyalgia Research Association is not responsible for typographical errors made by the person placing an order.  Prices and shipping/handling fees are subject to change. It is the responsibility of the customer to notify NFRA of any discrepancies or order changes in a timely manner, usually within 24 hours of receiving or placing an order, to allow NFRA to rectify the situation.